You may have our PoS Terminal (the “Device”) and its accompanying software (together the
“Equipment”) deployed for your business needs, either through the payment of an upfront
caution fee for the Device.. Dukka will charge a monthly subscription fee on the
maintenance of the Device on your behalf as well as for the licence to use the
Where on the other hand, you subscribe to lease the Device, we hereby grant you a revocable, non-exclusive, non-transferable licence to use the Equipment in accordance with all accompanying documentation which sets out the substantial terms by which your rights, obligations and use, of our PoS Terminals will be governed. This licence grant includes all updates, upgrades, new versions and replacement of the Equipment for your use in connection with the PoS Terminal service. If you do not comply with the documentation and any other requirements provided by Dukka, then you will be liable for all resulting damages suffered by you, Dukka and any third parties. Unless otherwise provided by applicable law, you agree not to alter, disassemble or otherwise tamper with the Equipment without our prior written authorization. Upon expiration or termination of this Agreement or any accompanying documentation, you will immediately return the Equipment to Dukka. You also agree that you would handle the Device with reasonable care and skill and that Dukka reserves the right to decommission and recall such Device for any reason; following which you shall ensure the immediate return of the Device. Dukka always reserves the right to review the applicable fees for either the Device or the software licence.
You agree to ensure that only your employees, contractors, agents or other parties working on your behalf ("Authorized Users") will use the Equipment and that such Authorized Users are notified of the terms and conditions of this Licence and any accompanying documentation prior to using the Equipment. You will also ensure that all use of the Equipment by such Authorized Users is in accordance with the terms of the Agreement or any accompanying documentation.
We hereby grant you a revocable, non-exclusive, non-transferable licence to use Dukka’s trademarks used to identify our services (the “Trademarks”) solely in conjunction with the use of our Services. You agree that you will not at any time during or after this Agreement assert or claim any interest in or do anything that may adversely affect the validity of any Trademark or any other trademark, trade name or product designation belonging to or licensed to Dukka (including, without limitation registering or attempting to register any Trademark or any such other trademark, trade name or product designation). Upon expiration or termination of this Agreement, you will immediately cease all display, advertising and use of all of the Trademarks.
We do not grant any right or licence to any Dukka intellectual property rights by
implication, estoppel or otherwise other than those expressly mentioned in this
Each party shall retain all intellectual property rights including all ownership rights, title, and interest in and to its own products and services, subject only to the rights and licences specifically granted herein.
You hereby grant Dukka permissions to use your name and logo in our marketing materials including, but not limited to use on our website, in customer listings, in interviews and in press releases. Such Publicity does not imply an endorsement for your products and services.
The parties acknowledge that in the performance of their duties under this
Agreement, either party may communicate to the other (or its designees) certain
confidential and proprietary information, including without limitation information
concerning each party’s services, know-how, technology, techniques, or business or
marketing plans (collectively, the “Confidential Information”) all of which are
confidential and proprietary to, and trade secrets of, the disclosing party.
Confidential Information does not include information that: (i) is public knowledge
at the time of disclosure by the disclosing party; (ii) becomes public knowledge or
known to the receiving party after disclosure by the disclosing party other than by
breach of the receiving party’s obligations under this section or by breach of a
third party’s confidentiality obligations; (iii) was known by the receiving party
prior to disclosure by the disclosing party other than by breach of a third party’s
confidentiality obligations; or (iv) is independently developed by the receiving
As a condition to the receipt of the Confidential Information from the disclosing party, the receiving party shall: (i) not disclose in any manner, directly or indirectly, to any third party any portion of the disclosing party’s Confidential Information; (ii) not use the disclosing party’s Confidential Information in any fashion except to perform its duties under this Agreement or with the disclosing party’s express prior written consent; (iii) disclose the disclosing party’s Confidential Information, in whole or in part, only to employees and agents who need to have access thereto for the receiving party’s internal business purposes; (iv) take all necessary steps to ensure that its employees and agents are informed of and comply with the confidentiality restrictions contained in this Agreement; and (v) take all necessary precautions to protect the confidentiality of the Confidential Information received hereunder and exercise at least the same degree of care in safeguarding the Confidential Information as it would with its own confidential information, and in no event shall apply less than a reasonable standard of care to prevent disclosure.
You agree that you are solely responsible for verifying the identities of your
customers, ensuring that they are authorised to carry out the transactions on your
platform, online and at physical retail locations, and determining their eligibility
to purchase your products and services.
You are also required to maintain information and proof of service or product delivery to your customer. Where a dispute occurs needing resolution, you may be required to provide Dukka with these.
Each card network has its own rules, regulations and guidelines. You are required to comply with all applicable Network Rules that are applicable to merchants. You can review portions of the Network Rules at Mastercard, Visa, Verve and other payment cards. The Card Networks reserve the right to amend the Network Rules.
You may only process payments when authorised to do so by your customer. We will
only process transactions that have been authorised by the applicable Card Network
or card issuer
We do not guarantee or assume any liability for transactions authorised and completed that are later reversed or charged back (see Chargebacks below). You are solely responsible for all reversed or charged back transactions, regardless of the reason for, or timing of, the reversal or chargeback. Dukka may add or remove one or more payment types or networks at any time. If we do so we will use reasonable efforts to give you prior notice of the removal.
You agree to pay us for the services we render as a payment solution provider
through our gateway and PoS Terminal for your goods and services. Our Fees will be
calculated as demonstrated on the Pricing page on the website and can be calculated
on the same page using the “little calculator” we may provided. The Fees on our
Pricing page is integral to and forms part of this Agreement.
We reserve the right to revise our Fees. In the event that we revise our fees we will notify you within 5 days of such change.
Subject to the terms of this Agreement, Dukka will send to your designated bank or
card settlement account (“DUKKA balance”) all amounts settled and due to you from
your transactions, minus our fees as stated in the Fee Schedule, any Reversals,
Invalidated Payments, Chargebacks, Refunds or other amounts that you owe to Dukka
under this Agreement (“Payout”). If the Payout is not sufficient to cover the
amounts due, you agree that we may debit your DUKKA balance for the applicable
amounts, and/or set-off the applicable amounts against future Payouts. Upon our
request, you agree to provide us with all necessary DUKKA balance and related
information and grant us permission to debit amounts due from your DUKKA balance.
After transfer of funds is initiated to your DUKKA balance, we will update information on your Dukka Dashboard to reflect settlement. Information regarding your transactions that are processed and settled using Dukka (“Transaction History”) will be available to you when you login to your Dukka Dashboard.
Your Payout Schedule, which is the time it takes us to initiate a transfer to your DUKKA balance settled funds from card transactions processed through us is on your Dukka Dashboard. We reserve the right to change your Payout Schedule, suspend payouts to your DUKKA balance or initiate a Reversal should we deem it necessary due to pending disputes, excessive or anticipated excessive Chargebacks or Refunds, or other suspicious activity associated with your use of Dukka, or if required by law or court order.
You authorise and instruct Dukka to hold, receive, and disburse funds on your behalf
when such funds from your card transactions settle from the Card Networks. By
accepting this Agreement, you further authorise Dukka on how your card transaction
settlement funds should be disbursed to you as Payouts and the timing of such
You agree that you are not entitled to any interest or other compensation associated with the settlement funds held by Dukka pending settlement and Payout to your DUKKA balance.
Settlement funds will be held in a deposit account at Dukka’s settlement bank pending Payouts to you in accordance with the terms of this contract. We may periodically make available to you information about pending settlements yet to be received from the Card Networks, and other applicable partners.
Your authorisations will remain valid and be of full effect until your Dukka Account is closed or terminated.
Dukka is responsible for protecting the security of Data in our possession and will
maintain commercially reasonable administrative, technical, and physical procedures
to protect all the personal information regarding you and your customers that is
stored in our servers from unauthorised access and accidental loss or modification.
Although, we cannot guarantee that unauthorised third parties will never be able to
defeat those measures or use such personal information for improper purposes. We
will however take all reasonable and commercially achievable measures to address any
security breach as soon as we become aware.
You agree to use other procedures and controls provided by us and other measures that are appropriate for your business to reduce the risk of fraud.
In the event that you suspect any fraudulent activity by a customer, you agree to notify Dukka immediately and quit the delivery of the service. In addition, where we suspect that there have been frequent fraudulent transactions on your account, we reserve the right to cancel our service to you and/or your account.
You agree to notify us immediately any error is detected while reconciling
transactions that have occurred using Dukka. We will investigate and rectify the
errors where verified. In the event that we notice any errors, we will also
investigate and rectify such errors.
Where we owe you money as a result of such errors, we will refund the amounts owed to you by a transfer to your DUKKA balance. If a transaction is erroneously processed through your platform, report to us immediately. We will investigate any such reports and attempt to rectify the errors by crediting or debiting your DUKKA balance as appropriate.
Failure to notify us within 45 (forty-five) days of the occurrence of an error will be deemed a waiver of your rights to amounts that are owed to you due to an error.
A Chargeback usually happens when a customer files directly with or disputes through his or her credit or debit card issuer a payment on their bill. It may result in the reversal of a transaction. You may be assessed Chargebacks for (i) customer disputes; (ii) unauthorised or improperly authorised transactions; (iii) transactions that do not comply with Card Network Rules or the terms of this Agreement or are allegedly unlawful or suspicious; or (iv) any reversals for any reason by the Card Network, our processor, or the acquiring or issuing banks. Where a Chargeback occurs, you are immediately liable for all claims, expenses, fines and liability we incur arising out of that Chargeback and agree that we may recover these amounts by debiting your DUKKA balance. Where these amounts are not recoverable through your DUKKA balance, you agree to pay all such amounts through any other means.
In our sole discretion, we may place a Reserve on a portion of your Payouts by holding for a certain period such a portion where we believe there is a high level of risk associated with your business. If we take such steps, we will provide you with the terms of the Reserve which may include the percentage of your Payouts to be held back, period of time and any other such restrictions that Dukka may deem necessary. Where such terms are changed, we will notify you. You agree that you will remain liable for all obligations related to your transactions even after the release of any Reserve. In addition, we may require you to keep your DUKKA balance available for any open settlements, Chargebacks and other adjustments. To secure your performance of this Agreement, you grant Dukka a legal claim to the funds held in the Reserve as a lien or security interest for amounts payable by you.
You agree that you are solely responsible for accepting and processing returns of your products and services. We are under no obligation to process returns of your products and services, or to respond to your customers’ inquiries about returns of your products and services. You agree to submit all Refunds for returns of your products and services that were paid for through Dukka to your customers in accordance with this Agreement and relevant Card Network Rules.
You may terminate this Agreement by closing your Dukka Account.
We may suspend your Dukka Account and your access to Dukka services and any funds, or terminate this Agreement, if;
WE TRY TO KEEP DUKKA AVAILABLE AT ALL TIMES, BUG-FREE AND SAFE, HOWEVER, YOU USE IT
AT YOUR OWN RISK.
OUR WEBSITE AND SERVICES ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS, IMPLIED AND/OR STATUTORY WARRANTIES (INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS). WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Dukka MAKES NO WARRANTY THAT OUR WEBSITE AND SERVICES WILL MEET YOUR REQUIREMENTS OR THAT OUR WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH OUR WEBSITE OR FROM DUKKA, ITS PARENTS, SUBSIDIARIES, OR OTHER AFFILIATED COMPANIES, OR ITS OR THEIR SUPPLIERS (OR THE RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS OF ANY SUCH ENTITIES) (COLLECTIVELY, "Dukka PARTIES") SHALL CREATE ANY WARRANTY
IN NO EVENT WILL ANY OF THE DUKKA PARTIES BE LIABLE FOR (A) ANY INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OR (B) ANY DAMAGES WHATSOEVER IN EXCESS OF THE AMOUNT OF THE TRANSACTION OR TWENTY THOUSAND UNITED STATES DOLLARS (NGN15,000,000), WHICHEVER IS LESSER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF REVENUES, LOST PROFITS, LOSS OF GOODWILL, LOSS OF USE, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES), ARISING OUT OF OR IN CONNECTION WITH DUKKA’S WEBSITE, PRODUCTS OR SERVICES (INCLUDING, WITHOUT LIMITATION, USE, INABILITY TO USE, OR THE RESULTS OF USE OF DUKKA’S WEBSITES OR SERVICES), WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. Accordingly, some of the above disclaimers and limitations of liability may not apply to you. To the extent that any Dukka Party may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of the Dukka’s Party's liability shall be the minimum permitted under such applicable law.
You agree to defend, indemnify, and hold Dukka, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities, and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Agreement.
We may need to update, modify or amend our Merchant Terms of Service as our
technology evolves. We reserve the right to make changes to this Merchant Terms of
Service at any time by giving notice to users on this page.
We advise that you check this page often, referring to the date of the last modification on the page. If you have any objection to any of the changes to this Merchant Terms of Service, you must cease using our website and/or services immediately.
We shall make an effort to settle all disputes amicably. Any dispute arising out of this Agreement which cannot be settled, by mutual agreement/negotiation within 1 (one) month shall be referred to arbitration by a single arbitrator at the Lagos Multi-Door Courthouse (“LMDC”) and governed by the Arbitration and Conciliation Act, Cap A10, Laws of the Federal Republic of Nigeria. The arbitrator shall be appointed by both of us (we and you), where both of us are unable to agree on the choice of an arbitrator, the choice of arbitration shall be referred to the LMDC. The findings of the arbitrator and subsequent award shall be binding on both of us. Each of us shall bear our respective costs in connection with the Arbitration. Venue for the arbitration shall be Lagos, Nigeria.